After a number of years in the knowledge management space, I have come to realize that I know I am successful when I am no longer needed in the role I was hired to play. KM professionals generally get hired to “fix” things – better content management or search capabilities; better processes for storytelling and sharing; better mechanisms to capture tacit knowledge or connect people to people.
Once these systems, processes and expectations have been communicated and integrated into the way people work, what then? The goal for every KM professional is to work yourself out of a job.
KM professionals are like organizational SWAT team members – they come in, assess the situation, set up culture-appropriate processes, measure success and move on to the next opportunity whether it be within the same organization or a different one.
This is a scary proposition in a down economy…the fact that if I do my job right, I won’t have one in the future. But, I think it is the true test of success. Having KM processes and systems part of a culture and a way of doing business really ought to be our ultimate goal.
Now, this can take years…especially if leadership desires change that may not be indicative of the current culture but of a future state they envision. So, we can probably relax a little as we all certainly have work to do. However, we should always be looking for future opportunities to fix and depart from.