Change Management

When Does Leadership Support Become Saturation? 5 Ways to Engage Leaders Effectively in Change.

Every change management expert will tell you that Leadership support and sponsorship is key to effecting true change. But, how much is too much? Do very vocal leaders inspire eye rolls instead of compliance? Do they tune people in or tune them out? There is a sweet spot between active leadership sponsorship and leadership saturation. …

When Does Leadership Support Become Saturation? 5 Ways to Engage Leaders Effectively in Change. Read More »

Moving From Full-Service to Self-Service KM

If you work with billable employees, you know there is a constant struggle between how much time they should spend searching for information vs. doing actual billable work. Finding and leveraging past work could increase the firm’s profitability if the re-use can drive down operational time and drive up margin. From an expense standpoint, do …

Moving From Full-Service to Self-Service KM Read More »