Knowledge Management

Are White Knights Scalable? 5 Ways to Share the Knowledge (and Glory)

I am always surprised how work gets done. Sometimes teams have detailed implementation plans and follow them to the letter with proper resource management and contingencies built in. But, unfortunately, I see more and more work being accomplished on the backs of the few…the heroes…the white knights atop their horses coming to save the day …

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Moving From Full-Service to Self-Service KM

If you work with billable employees, you know there is a constant struggle between how much time they should spend searching for information vs. doing actual billable work. Finding and leveraging past work could increase the firm’s profitability if the re-use can drive down operational time and drive up margin. From an expense standpoint, do …

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Congratulations on your success! You’re no longer needed.

After a number of years in the knowledge management space, I have come to realize that I know I am successful when I am no longer needed in the role I was hired to play. KM professionals generally get hired to “fix” things – better content management or search capabilities; better processes for storytelling and …

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Knowledge Management and Marketing: “Sharing” a Link

It used to be that Knowledge Management and Marketing are too very disparate functions with clear training and education needed to differentiate one professional from another. I think there is a lot of overlap between these two jobs, specifically in two areas: The use of social media to capture, share and create interaction over content …

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