I am always surprised how work gets done. Sometimes teams have detailed implementation plans and follow them to the letter with proper resource management and contingencies built in. But, unfortunately, I see more and more work being accomplished on the backs of the few…the heroes…the white knights atop their horses coming to save the day …
Are White Knights Scalable? 5 Ways to Share the Knowledge (and Glory) Read More »
Implementing a new process or system without governance can lead to chaos. We all know this. But, do too many rules get in the way of adoption? The answer? Yes, BUT. Yes. Too many rules can turn people away. Too restrictive of a request or change process can kill any good feelings of a new …
I recently had dinner with a colleague, and she commented on how she has made a living by documenting processes within companies. She is a training and computer interface designer yet she can’t do her job without documented processes. How do you create a training program without content? How can you configure a system to …
Asking employees to think of the next big idea is a challenge because it takes many, many sparks to get to that golden innovation that will move the needle. Having an employee suggestion box is one way to solicit ideas from people but the age-old challenge becomes: Who is going to sift through all those …
If you work with billable employees, you know there is a constant struggle between how much time they should spend searching for information vs. doing actual billable work. Finding and leveraging past work could increase the firm’s profitability if the re-use can drive down operational time and drive up margin. From an expense standpoint, do …
After a number of years in the knowledge management space, I have come to realize that I know I am successful when I am no longer needed in the role I was hired to play. KM professionals generally get hired to “fix” things – better content management or search capabilities; better processes for storytelling and …
Congratulations on your success! You’re no longer needed. Read More »
I don’t know if I believe in superstitions….if Mercury is in retrograde, gremlins get in the system or “ghosts” have something to do with my keys always disappearing. All I do know is something is wrong. Lately, nothing has cooperated. Technology is not working, plans are falling through and desired outcomes are getting delayed or …
It used to be that Knowledge Management and Marketing are too very disparate functions with clear training and education needed to differentiate one professional from another. I think there is a lot of overlap between these two jobs, specifically in two areas: The use of social media to capture, share and create interaction over content …
Knowledge Management and Marketing: “Sharing” a Link Read More »
Just recently, I attended a presentation by Dan Heath covering the tenets of his new book: Switch. Focused solely on how to make change happen, I was struck by the simplicity of the methods. Heath spoke about balancing appealing to the rational and emotional sides of the brain as well as ensuring one’s environment is …
I love to read – Harvard Business Review and Fast Company being my favorite business reads; FBI crime thrillers my favorite leisure read. Sandra Brown and Catherine Coulter really know how to write engaging dialogue! I used to just skim Fast Company for big ideas but I have been reading most of the articles now because …