Is it me or are the lines blurring between Communication, Marketing, Learning and Knowledge Sharing? Usually, these are distinct functions with people who have years of experience and even advanced degrees in the relevant subject matter. Not anymore! My own path has taken me from Communication (with a Master’s in Communication) to Learning to Knowledge …
I was behind on my reading when I stumbled upon an article in April’s Harvard Business Review, titled: “When Internal Collaboration is Bad for Your Company.” My immediate reaction was to buy up every copy and hide it from my leadership team. As I read the article, I understood the point Morten T. Hansen was …
Is Working Together Harmful to Your Organization? Read More »
At our MW KM Symposium on Friday, a few of us had a lively debate over two cornerstones of knowledge management: capturing lessons learned and vetting “best” practices. While I don’t think we came to consensus on either topic, it was nice to actually discuss and challenge one another. The debate over capturing lessons learned …
Debate Over Learning Lessons and Capturing “Best” Read More »
I recently signed up for the Harvard Business Review online and in print (I know online should suffice but I still love flipping pages!). I stumbled upon a short little opinion on storytelling boosting knowledge transfer in the May 2009 issue. Knowledge professionals have touted this for years that storytelling is the best way to …
When I started my career in the Corporate Communication field more than 15 years ago, the hot debate was how can Corporate Communication and Human Resources, namely Training & Development, work together. Each function has a communication element to it. Obviously, Corporate Communication’s sole purpose is to communicate with the media, investor community, customers and, …
When people hear the term knowledge management, I immediately get two questions asked of me. 1) What do you do exactly? The answer to this can be completely different based on your organization and I won’t go into that here (maybe in later entry…check back in a few weeks); and 2) Since you’re in knowledge …
The most common question I get about web 2.0 tools is when should we use a wiki? I find this question most interesting. Even though Twitter has been around a lot less time than wikis, it seems like companies have figured out Twitter’s place in their tool box but wikis are still a head-scratcher. We …
Many organizations separate Records Management from Knowledge Management because they are seen as two distinct functions. There are many differences between the two – one is focused on retention and standards while the other is focused on collaboration and bubbling up good information for active use. However, there is certainly overlap in very important areas …
Is Records Management the Same as Knowledge Management? Read More »
So, let me get this straight. I use a wiki to create project agendas but a SharePoint site to store my project management documents. I go to YouTube for our corporate videos and Flickr to contribute to our “fun” employee photo library. Then, I jump to the discussion forums to share and comment on ideas but if I …
With the rise of social media and crowdsourcing, do companies need to be concerned with allowing only the “best” ideas, the “best” work and the “best” solutions to be visible and leveraged? Knowing that this takes resources to review and vet practices, can we afford this investment or are we comfortable with “good”? Simply, this …